Thursday, June 4, 2009

Latest Doctor Nightmare

I know I should switch practices, but I am honestly torn right now because I really like the doctors at Alliance and they will be delivering my baby - not the nurses, receptionists, schedulers, and every other mean person there. That being said, today was supossed to be my "big" 20 week ultrasound where they measure my little candy corn to make sure he is growing properly and all that fun stuff. Since Derek couldn't go with me, I asked my mother-in-law if she would like to go (they give me weird looks when I go alone), so she made the hour long drive up to join in. I get to the office around 10:15 (my appt was for 10:30), and about 5 minutes after signing in they call me up to the front desk. I was in a good mood and excited to see how our baby was growing so I had a smile on my face. The receptionist looks at me and rudely says, "you're sure in a good mood today", and then proceeds to tell me that my appointment was yesterday. I respond by telling her that all of my paperwork says today, and she asks me if I have any of it on me. Of course I don't - I don't just walk around with all of my appointment cards in my purse on hand at all times. It was on my fridge at home, right where it should be! She then goes off on me about how people NEVER miss their complete ultrasound. I asked her why I was never called, and why they don't leave voicemails with their appointment reminder phone calls. She didn't have an answer and asked me to go sit down and wait so they could "figure out what to do with me". I go sit down and am pretty frustrated, because I know my appointment was scheduled for today and not yesterday!! I may have pregnancy brain, but I don't miss my appointments. She finally calls me back up and says that they can't fit me in for 1.5 weeks, and that this is a huge inconvenience for them, and I will need to bring proof with me next time I come in that shows my appointment card being written for June 4, 2009. Thank you Emily the evil scheduler who gave me the wrong appointment. I think she has a personal vendetta against me. Since I have an appointment scheduled in 2 weeks, I ask her if I can just have that one be changed to be my complete one. She huffs and puffs and tells me that I cannot go 4 weeks without having an ultrasound, because I'm supossed to be getting them every 2 weeks, and this is very bad for my baby (I'm sure he's fine), for me not to have my bi-weekly one performed. If I wasn't sick and feeling so crummy, I know that the usual me would have chewed her out to the bone and demanded to speak to the doctor. However at that point it was all I could do to not cry out of frustration and hatred for every person in that office.

The good news, I WAS RIGHT! Derek got home from work and checked my appointment cards, and guess what date they say: June 4. So what am I going to do tomorrow? I'm going to get up early (this is a big deal), and walk myself into that office and show them the appointment cards I have showing June 4, 2009, and then I'm going to ask to speak to a doctor. I'm going to share with the doctor just what I feel about their practice and let them know that I am seriously considering changes practices if this continues. I know I have given them too many chances, but I do not meet with a doctor each time, I have only met with a doctor 2 times so far, today would have been the third, so I have not had the opportunity to share how terrible their staff make me feel. Stress is the last thing I need right now, and going to see this office every 2 weeks puts me on edge. I could scream right now, but I'll refrain.

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